HEIST BREWERY CODE OF CONDUCT

- Please speak to all staff members with respect

-If any staff makes a request that can be fulfilled, please do so respectfully

-Please consume alcohol responsibly

-No racial or homophobic slurs

-No derogatory comments

-No threatening language

-No unwanted physical touch

-No beer or alcohol allowed from outside sources

-Do not defact property, either belonging to a guest, or to Heist Brewery

-If any of these have been violated, please inform our management team immediately

PRIVACY POLICY

We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We will not sell your personally identifiable information to anyone.

 

SECURITY POLICY

Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet. 

 

REFUND POLICY

We offer 30 Money Back Guarantee on almost every product we offer.

All refunds will be provided as a credit to the credit card used at the time of purchase within

five to ten (5-10) business days upon receipt of the returned merchandise.

Please email us at info@heistbrewery.com for more information. 

 

SHIPPING & DELIVERY POLICIES

Please be assured that your items will ship out within seven (7) days of purchase.

We determine the most efficient shipping carrier for your order.

The carriers that may be used include: U.S. Postal Service (USPS), United Parcel Service (UPS) or FedEx.

 

Sorry but we cannot ship to P.O. Boxes, and shipping is limited to the continental U.S. (lower 48 states.) 

If you’re trying to estimate when a package will be delivered, please note the following:

 

Credit card authorization and verification must be received prior to processing. Federal Express and UPS deliveries occur Monday through Friday, excluding holidays.